Legal

Refund Policy

Effective September 28, 2026

We want customers to have a clear process if TRADECAIRN Electrical Apprentice is not the right fit.

14-day request period

For an initial individual purchase of Electrical Apprentice Full Access, you may request a refund within 14 calendar days of the original purchase date. Requests received after 14 days are generally not refundable except where required by law or where we determine that a duplicate charge or material technical access problem warrants a refund.

How to request a refund

Email admin@tradecairn.com from the email address associated with the purchase. Include the purchaser name, purchase email, approximate purchase date, and a short description of the issue. Do not send payment-card numbers by email.

Processing

Live payments are expected to be processed by Paddle as merchant of record. Approved refunds are returned through the original payment channel subject to Paddle's processing procedures, payment-network timing, applicable law, and any mandatory buyer protections.

Access after refund

If a purchase is refunded, the related TRADECAIRN product entitlement may be deactivated. Learning records may be retained where reasonably necessary for legal, transaction-history, fraud-prevention, or support purposes.

Separate products

A refund for Electrical Apprentice does not apply to a separately purchased TRADECAIRN product or service unless that separate purchase is also eligible under its stated terms.

Changes before live launch

TRADECAIRN is currently preparing Electrical Apprentice for commercial launch. This policy may be refined before live sales begin; the policy shown at the time of purchase will govern the transaction, subject to applicable law.

Contact

Refund questions may be sent to admin@tradecairn.com.